<span class="inline-editor" data-inline-editor="color" style="color: rgb(243, 112, 34);">SPEARHEADING THE OUTSOURCING CULTURE IN MAURITIUS</span>
OUR OUTSOURCING CENTRE IN ANTANANARIVO – A BOLZANO SUCCESS STORY
October 2015
A team of 10 is recruited to service a French bank in the scanning and filing of cheques
December 2015
A dual-shift operational structure is implemented to ensure uninterrupted and optimal service delivery without compromising on output quality
February 2016
Client demand grows and operations are scaled proportionally and efficiently
June 2016
New clients are onboarded: Accounting firms, banks, insurers, government bodies across France
December 2016
The operations grow to 1,000 team members
June 2017
A Japanese multinational acquires the operations
THEY TRUSTED US. WE DELIVERED.
THE BOLZANO ADVANTAGE
Backed by 20 years of hands-on experience in managing and executing BPO operations in Madagascar
Data security best practices: Secure VPN & Cloud environments, role-based access controls, NDAs with all staff, GDPR-compliant processes
Perfect balance between cost efficiency and service excellence – we maintain competitive pricing whilst adhering to the stringent quality standards of our international clients
Our offices in India for English speaking requirements
We support seamless Business Continuity Management with secure, redundant infrastructure
Your Head Office employees spend more time of value adding tasks
Our Service Delivery Models
Managed Resources
Bolzano provides and employs dedicated resources while the client manages day-to-day activities and priorities.
Managed Services
Bolzano manages the resources, processes, service levels, and deliverables, allowing the client to focus on strategic objectives.
1. Signature of NDA
Free assessment of processes to be outsourced
2. Setup
Infrastructure for service delivery and communication channels
3. Finetuning
Carry out end to end operation testing
4. Contractual Agreement
Recruitment, Training & Operations are launched
